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I am delighted with the treatment provided

Posted By Pollensa

"I am delighted with the treatment provided"

About: Musgrove Park Hospital / Ophthalmology

(as the patient),

I attended the Ophthalmology Unit yesterday expecting a consultation and then a further visit perhaps many weeks later for cataract treatment. To my very pleasant surprise I was attended to efficiently and courteously by the support staff and within minutes the laser treatment was carried out by Dr Islam. She did a brilliant job and my eyesight is now as good as it has been for many years. I can read a number plate from over 50 metres!

Needless to say I am delighted with the treatment provided by Musgrove Park Hospital Ophthalmology.

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Responses

Response from Laura Walker, Governance Lead, Surgery and Critical Care, Taunton and Somerset NHS Foundation Trust 6 years ago
Laura Walker
Governance Lead, Surgery and Critical Care,
Taunton and Somerset NHS Foundation Trust

Submitted on 08/03/2018 at 10:05
Published on Care Opinion at 10:21

Dear Pollensa

Thank you so much for leaving feedback about your experience in the ophthalmology unit. I am pleased that you had such a positive experience and are delighted with the outcome. I will share your feedback with the staff and Dr Islam who I am sure will be equally delighted that you have had such a successful outcome after a positive experience in their unit.

Kind regards

Laura

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Response from Karen Holden, Associate Director of Patient Centred Care, Patient Experience, Musgrove Park Hospital 6 years ago
Karen Holden
Associate Director of Patient Centred Care, Patient Experience,
Musgrove Park Hospital

Submitted on 08/03/2018 at 10:08
Published on Care Opinion at 10:21

picture of Karen Holden

Dear Pollensa, thank you for taking the time so quickly after your treatment to let us hear your experience at Musgrove. It makes such a difference to our teams to hear that all their efforts are really appreciated.

I have shared it with the team this morning and have already heard back from Helen Evans, Clinical Service Manager for Ophthalmology. Helen asked me to pass on the following 'Thank you for taking the time informing us of your positive experience in Ophthalmology. I will share this with the ophthalmology team who always value patients feedback'.

Wishing you all the very best

Karen

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