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Everyone was doing their best to ensure I was taken care of

Posted By ApocMedic

"Everyone was doing their best to ensure I was taken care of"

About: Royal Cornwall Hospital (Treliske) South Western Ambulance Service NHS Foundation Trust / NHS 111

(as a service user),

I felt a shortness of breath, unable to walk due to severe joint pain and just feeling like death. It all escalated last night. Started to get tight, squeezing sensation around my chest and up through my neck. This combined with severe joint pain in pretty much of my joints pushed me to call 111. The lady on the phone was awesome, being very patient with me as I couldn’t talk too well due to pain and SOB. Towards the end of the phonecall she informed me an Emergency Ambulance was enroute. The SWAST RV arrived first and was shortly followed by an Emergency Ambulance. In no time I was at Treliske and under the care of a fantastic team, they noted all the details and at the point started to build a care plan. Pain relief and oxygen were given which helped lots. Through the very early part of the morning and into the late morning everyone was doing their best to ensure I was taken care of. Doctor Simpson was the first Doctor I was approached by, simple fantastic! Addressing my concerns and offering a treatment plan which was soon put into motion. I left around lunch time feeling much better than when I arrived having received outstanding care from Doctor Simpson, Doctor Frederick (I think) and all the wonderful Nurses and support staff. If Carlsberge did Hospitals, today would have been their day. Thank you so much 😎

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 07/03/2018 at 15:46
Published on Care Opinion at 16:13

Dear ApocMedic,

Thank you for taking the time to share your story and I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 5 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 26/04/2018 at 15:28
Published on Care Opinion at 20:47

picture of Michaela Johnson

Dear ApocMedic

Thank you for sharing your experience of our Emergency Department on here, I am sorry that you had cause to use our services but am so pleased to read that you received fantastic care throughout and had a positive patient experience, especially at what must have been an anxious time for you. I apologise for the delay in responding to your post.

I will ensure that your review is shared with all staff that would have contributed to your care and made sure you received treatment efficiently, took the time to listen to your concerns and built your treatment plan around you to give the best possible outcome.

Thank you again for you wonderful comments and praise and I hope that you are continuing to recover well.

With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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