"A traumatic experience, improved by care..."

What I liked

Dear Sir/Madam

While on holiday at St Osyth’s my mother was admitted, via the ambulance service to Accident and Emergency.

She was very unwell and her final diagnosis was Stage 2 Respiratory Failure.

I would like to thank all the staff involved in her care from the Ambulance Service A and E, Medical Assessment Ward and Layer Marney Ward.

Without the prompt and efficient care of the ambulance technicians, doctors, nurses and nursing assistants she would have died.

We were treated with dignity and kept informed of all treatments and procedures. I had two particular conversations with the doctors on duty that day, both advising me how ill mother was and our wishes on resuscitation. The conversations were tactful and compassionate, thank you.

Mother was discharged on day 10,and she has subsequently returned home, I feel that she is weaker emotionally and physically since this admission. Her health problem's are a daily challenge.

I would like to make a special mention to one of the doctors in A and E. Mother had always had a fear of having arterial blood gases taken, (having had a previous bad experience), but the doctor was so competent and quick that she has now overcome that fear.

Unfortunately she has had an admission to Basildon A and E since coming home and she willingly allowed the doctors to take arterial blood gases, so again thank you.

I know all hospitals receive bad press, but in my experience I can only praise your staff, facilities, cleanliness and kindness.

Yours faithfully

What could be improved

No suggestions