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"Awful reception staff"

About: Child & Family Health Centre

I requested an early pregnancy appointment with a GP and received a really hostile, rude response from the receptionists. They are on the whole completely unprofessional and outright rude, some more than others in particular. It is shocking that the practice allows such a low standard of service for sick and in need patients. I was not given an appointment despite the urgency. I would not recommend due to the reception staff being hostile and with holding appointments and just treating sick people in a terrible manner. The GPs are usually respectful but the desk staff let down the entire practice.

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Responses

Response from Child & Family Health Centre 6 years ago
Child & Family Health Centre
Submitted on 26/02/2018 at 14:06
Published on nhs.uk on 06/03/2018 at 20:20


Thank you for taking the time to make a comment about our surgery on NHS Choices. We are sorry that the service you have received didnt meet your expectations. Firstly I appreciate your positive comment about the care received from GP's which you have experienced at our practice. As a practice we take feedback on our service very seriously. I would like to meet with you in person to discuss your comments in detail, so that we can improve our service for you and all of our patients.

Please could you contact us via email childandfamilydoctors@nhs.net, in order to arrange a meeting so that we can discuss this matter further. Many Thanks

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