"Very good care helping my recovery."

About: The Princess Royal Hospital (Telford)

What I liked

Admitted on the second day of my holiday in Shropshire, I was cared for in Ward 12 for 6 days. The care I received during my illness due to a kidney infection was excellent. All the staff were caring, kind and cheerful, even though they were extremely hard pressed to get the work done. I also saw many examples of excellect care and sympathy to other patients.

Praise as well for the ShropDoc out of hours GP service which admitted me to hospital in the first place. Also the staff of the Xray department who were so kind. And not forgetting the cheerful porters!

What could be improved

The night staff coped admirably but were very short staffed. I realise there are cuts to be made but maybe this was a step too far.

Anything else?

The liasing with my home hospital ready for my return home was well done. I had an appointment at my own hospital witing for me when we arrived home and a district nurse called at check my dressing on Bank Hol Monday.

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Responses

Response from Shrewsbury and Telford Hospital NHS Trust

Thank you so much for taking the time to provide comments about your stay on ward 12 and the care you received from the staff.

We aim to provide the highest standards of care every time for every patient, and we are pleased to hear that your experience matched our aspirations. We have passed a copy of your feedback to staff in the relevant departments (ward 12, x-ray department, portering staff).

The x-ray department manager has responded and was very appreciative of your comments and will feedback to the staff – she said it was a boost to morale.

Your comments about the staffing at night have been given to the Ward Manager and the Matron for Surgery at PRH.

If you think that any particular member of staff, or the whole team deserves special praise and recognition then please consider nominating them for the Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at http://www.sath.nhs.uk/about/chairmansaward.asp

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

Response from The Princess Royal Hospital

Thank you for your comments about the care you received from ward 12, ShropDoc and other services at the Princess Royal Hospital.

We aim to provide the highest standard of care for all of our patients, and we are pleased to hear that your experience met your expectations. Feedback from patients helps us to build on the things that our patients value, and tackle those things that we must improve. We have shared your comments with Ward 12, and we have also asked that they are passed on to ShropDoc. We are sorry to hear your concerns about staffing at night. We keep staffing under ongoing review, using tools such as the national Safer Nursing Care Tool, and will take your comments into account as part of this ongoing review.

If you think that a member of staff deserves special praise and recognition then please consider nominating them for Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at http://www.sath.nhs.uk/about-us/chairmansaward.aspx

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

Thanks again for taking the time and trouble to provide feedback about your care.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful