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Surgery to remove lymph nodes

Posted By snowkw58

"Surgery to remove lymph nodes"

About: University Hospital Monklands / General Surgery (Wards 4 & 7)

(as the patient),

I recently went to Monklands hospital to have some lymph nodes removed from my neck. Mr Smillie the surgeon and the nurses and all of the team were all so lovely, all of the care that I got was first class. Mr Smillie is such a kind and caring person. I was also impressed with all the people before and after the surgery. I saw two Doctor Clarks before my surgery, (one male one female) and they were both lovely too. All the staff have been so kind. The NHS gets such a rotten time at the moment I wanted to say thank you for doing their job and doing it well because they have to work when it's so busy. My family were also very impressed. 

The only little thing that has nothing to do with care is just that Monklands could do with a lick of paint as it is looking a little shabby but everything else has being amazing. 

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Responses

Response from Lynn McTavish, Interim Surgical Service Manager, University Hospital Monklands, NHS Lanarkshire 6 years ago
Lynn McTavish
Interim Surgical Service Manager, University Hospital Monklands,
NHS Lanarkshire

Submitted on 06/03/2018 at 14:28
Published on Care Opinion at 18:19

picture of Lynn McTavish

Dear snowkw58

Thank you so much for taking the time to tell us about the first class care you received from Mr Smillie and the team when you were in having your lymph nodes removed. I am glad that the team were able to make this a good experience for you and hope that you are making a good recovery.

I will pass your comments on to Mr Smillie and the staff involved in your care and am certain that they will be pleased to receive such lovely feedback.

With regard to the fabric of the building, I can appreciate that some areas look a bit run down given the age of our building. Please be assured that we have an ongoing programme of work to upgrade and paint the building and a larger project underway called the Monklands Replacement and Refurbishment Programme, planning for the future.

With best wishes

Lynn McTavish

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Response from Rory MacKenzie, Chief of Medical Services, University Hospital Monklands, NHS Lanarkshire 6 years ago
Rory MacKenzie
Chief of Medical Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 07/03/2018 at 09:32
Published on Care Opinion at 11:00

picture of Rory MacKenzie

Dear snowkw58

Many thanks for taking the time to feedback about the wonderful level of care Mr Smillie and the rest of the team at University Hospital Monklands provided. We will make sure your comments are shared with those involved in your care.

Yours sincerely

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