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Impossible to contact

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"Impossible to contact"

The service provided is actually pretty good, but it’s impossible to contact George’s Turle House if you need to change an appointment. I needed to get a message to the person I was supposed to have an appointment with but the only phone number is centralised and when put through to Canterbury the phone rings then cuts off without answer. I cannot find an email address either, so my appointment will be missed without being able to even notify the relevant person so they can use the time effectively elsewhere and rebook. Not very efficient!

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Responses

Response from Fiona Morrissey, Patient Experience advisor, KMPT 6 years ago
We have made a change
Fiona Morrissey
Patient Experience advisor,
KMPT

Submitted on 08/03/2018 at 14:19
Published on Care Opinion at 19:16

picture of Fiona Morrissey

Dear Jordan, we were concerned that you are unable to contact Georges Turle House.

We can see that there has been a change from CAMHS to Children and Young People’s Mental Health Services and they have a single point of access number -

Contact details for Kent CYPMHS:

Telephone: 0300 123 4496
Email: nem-tr.kentchildrenandyoungpeoplehealthservices@nhs.net

The web site is:

https://www.nelft.nhs.uk/services-kent-children-young-peoples-mental-health

The provider of Children and Young People’s Mental Health Services at George Turle House is North East London NHS Foundation Trust (NELFT).

We have made a change to the contact page to reflect that KMPT do not provide a service at Georges Turle House. Sorry for any inconvenience caused.

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