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Rather offhand

Story from nhs.uk

"Rather offhand"

About: Waddesdon Surgery

I have to wear made to measure socks due to lymph oedema- 24/7 ! In the past I have had a few problems getting them in a timely way but the last year has been good, sometimes only taking less than 2 weeks- well I have ordered twice in the last 5 months using the correct form supplied with each pair and then when they had that but couldn’t find the socks, verbally- not by me, by the dispenser who said they would re-order- still tonight- no socks - again I am told they can’t find them !! This is very poor- as soon as holes appear they are not doing the job - I have been very patient but I was very upset tonight as I particularly wanted a fresh pair to use for my sons wedding next week - a fact I had shared with the dispenser a month ago- I will be speaking to the practice manager as this is poor Work - !!! Good job it’s not life or death stuff !!

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Responses

Response from Waddesdon Surgery 6 years ago
Waddesdon Surgery

Submitted on 07/02/2018 at 15:50
Published on nhs.uk on 05/03/2018 at 17:07

We are sorry to hear this and would like to apologise. This issue has been raised with the relevant departments and is being dealt with as expediently as possible. We would encourage patients to contact our Practice Manager at the Surgery or use the complaints process which is documented on our website, to try to resolve these issues directly.”

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