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Lack of information and too long between G.P and consultant'...

Posted By TILLY TROTTER

"Lack of information and too long between G.P and consultant's appointment"

About: Devon Access and Referral Team (DART)

(as the patient),

Went to my GP in May. Sent to DART. Had reply from DART four days later.

I phoned DART the day I got their reply to say which hospital was best for me. Exeter was selected (thinking it would be within the following week) because i am off sick. Well it is now the end of the week, the post has been and still no appointment with a consultant. This might not seem a long time to the people sorting the appointment but for myself the wait seems a life time. It is bank holiday weekend which means no news until at least tue so anxious wait ahead.

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Responses

Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon 12 years ago
Susan Pearce
Project Support Manager, DART (Devon Access & Referral Team),
NHS Devon

Information support, communications and patient involvement for DART

Submitted on 06/06/2011 at 16:24
Published on Care Opinion on 13/10/2011 at 15:56

Dear ‘Tilly Trotter’,

Thank you for getting in touch and I’m sorry that you are unhappy with the waiting time for your appointment.

Unfortunately, without more details about you I am unable to look up your referral and so cannot give you any specific information about your potential waiting time. If you would like to call me on 01626 883888 I would be more than happy to look up your details and get you some more information – I work from 9 until 5.

Kind regards,

Susan

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