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Mental health worker comments

Posted By lazarusbird

"Mental health worker comments"

About: Eastbourne District General Hospital / Accident and emergency

(as a service user),

Visited the A&E department last year after attempting to end my life. I had been experiencing a mental health crisis. The doctors in A&E were great and fine with me. I was treated as an individual, with dignity.

Now the mental health worker on the other hand couldn't have made matters any worse. The doctor had phoned the crisis team to come and see me, to which I heard them say ''ugh, she is a HORRIBLE girl'' something something.

They never did come. The doctor shouted at them down the phone and came back to sit next to me. The doctor proceeded to  ask me if they are always this awful to which I replied that I would rather go home against medical advice and have no follow up.

The doctor really didn't want to let me go but mental health think i'm a 'horrible girl' which.. 1 year later... i'll continue to remember. Never again

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Responses

Response from Eastbourne District General Hospital 6 years ago
Eastbourne District General Hospital

Submitted on 07/03/2018 at 14:36
Published on nhs.uk at 15:06

Thank you for your positive comments about the care you received from the A&E staff at Eastbourne DGH. We're so sorry to hear about your mental health crisis last year, this must have been an incredibly distressing time for you. We hope that you're feeling better, and recovering from this episode.

We're saddened to hear about your poor experience with mental health services, please be assured that your full review will be shared with Sussex Partnership Trust who are responsible for this Service.

You may find it helpful to discuss what happened with their Patient Advice & Liaison Service (PALS) Tel: 0300 304 2198 or Email: pals@sussexpartnership.nhs.uk.

PALS can directly influence the improvement of services provided by Sussex Partnership by listening to your concerns, suggestions and experiences. They will ensure that people who manage services are aware of the issues you raise.

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