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"Over the moon with my treatment"

About: Chase Farm Hospital

I have been visiting the hospital for the past 5 years with ultimately led to me having upper jaw surgery.

My orthodontist and the nurses are amazing. They done a fantastic job with my braces. I genuinely enjoyed going to every appointment.

The surgeons also done a fantastic job with my jaw surgery. Friends and family had plenty of compliments for me saying that I look like a different person (in a good way, obviously) and my quality of life has improved.

The staff are very welcoming and I have never felt like I am a nuisance to anyone when I do attend (this includes reception). I mean it sounds obvious, but it's quite disappointing how many other NHS hospitals I've been to where the staff looked miserable (which sets the tone onto the patients and the treatment experience becomes bad).

Come to think of it, I'm actually quite sad that my appointments aren't as frequent with the staff, but I guess all good things have to come to an end :(

Unfortunately, I cannot name individuals in this review for obvious purposes, but I'm sure you know who you are.

All in all, I am over the moon with the treatment I've received from my orthodontist, nurses and the surgeons and would definitively recommend the Oral and Maxillofacial Surgery, and the Dentistry and Orthodontics departments.

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Responses

Response from Chase Farm Hospital 6 years ago
Chase Farm Hospital
Submitted on 28/03/2018 at 15:20
Published on nhs.uk at 16:06


Hello

Thank you for taking time to leave a review; Wow what a fantastic review as well.

The staff will be chuffed with your kind words but will be chuffed far more that your quality of life has improved.

I will send the feedback to the team and as you say, they will know who they are.

Thank you again.

With Best Wishes

Richard

Richard Chester - deputy director of patient experience

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