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Care Opinion

1st class treatment by A&E, Neustadt Welton...

Story from nhs.uk

"1st class treatment by A&E, Neustadt Welton..."

About: Lincoln County Hospital

I was on my way to work on Wednesday 28th February when I slipped on the snow and ice and badly fractured and dislocated my left wrist. The immediate care, treatment and compassion I received from all the staff in Accident and Emergency was second to none.

After waiting several hours I was admitted to Neustadt Welton Ward where I again cannot fault the care I received from the nurses, healthcare’s and the housekeepers with their cheery disposition making me feel less anxious about having to go to theatre and have a GA something I’ve never had to experience before. I had my own room and bathroom which was spotlessly clean.

The Anaesthetist ( apologies forgotten your name) and all the theatre staff for putting me at ease, thank you.

Finally a massive thank you to the surgeon for putting me back together, as I understand it was a very complicated fracture.

Thank you to all at LCH for the dedication and care I received.

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Responses

Response from Terri Reeve, Senior Sister, Accident & Emergency, United Lincolnshire Hospitals NHS Trust 6 years ago
Terri Reeve
Senior Sister, Accident & Emergency,
United Lincolnshire Hospitals NHS Trust

Submitted on 20/03/2018 at 08:57
Published on Care Opinion at 09:46

Hi

Thank you so much for taking the time to post such positive feedback. I am pleased you were so happy with your treatment in A and E and will pass on your feedback to the team. I hope you are making a good recovery.

Regards

Terri Reeve

Senior Sister, Accident and Emergency

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Response from Lorraine Waby, Ward Sister, Digby, United Lincolnshire Hospitals NHS Trust 6 years ago
Lorraine Waby
Ward Sister, Digby,
United Lincolnshire Hospitals NHS Trust

Submitted on 20/03/2018 at 09:01
Published on Care Opinion at 09:46

Hi

Thank you for taking the time to post regarding the care you received. I will share your comments with the nursing staff and housekeeping team. It is lovely to hear that the staff were able to allay any fears you may have had.

I hope you are recovering well at home and wish you a speedy recovery.

Regards

Lorraine Waby

Sister N/welton Ward

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Response from Wendy Rojas, Matron, United Lincolnshire Hospitals NHS Trust 6 years ago
Wendy Rojas
Matron,
United Lincolnshire Hospitals NHS Trust

Submitted on 20/03/2018 at 20:21
Published on Care Opinion at 20:28

Thank you so much for taking the time to write about your experience within A&E and Neustadt Welton.

I will ensure that this lovely feedback is shared with the team.

Kind Regards

Wendy

Wendy Rojas, Interim Matron for Emergency Care

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