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Care Opinion

Hospital Admission

Posted By Shandy8379

"Hospital Admission"

About: Borders General Hospital

(as a service user),

I recently had a BGH hospital admission for one week. I am also NHS staff member.

Overall I was satisfied with my admission experience but feel I have lots of feedback I could share.

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Responses

Response from Lynn McCallum, Medical Director, NHS Borders 6 years ago
Lynn McCallum
Medical Director,
NHS Borders

Along with the Director of Nursing, we are collectively responsible for the clinical care delivered within NHS Borders.

Submitted on 05/03/2018 at 14:40
Published on Care Opinion at 15:57

picture of Lynn McCallum

Dear Shandy8379,

Thank you for your feedback. I am glad that your care was satisfactory but we would love to hear the additional feedback that you have! Can you tell me what specialty you were admitted under and where you were looked after? If you would prefer to meet face to face to feed back to us, that could readily be arranged or alternatively, you could tell us more below?

Best wishes,

Lynn

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Update posted by Shandy8379 (a service user)

Hi There I was under surgical and it was in Ward 7 BGH. Happy to meet face to face or phone call, would probably be easier than email etc.

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 6 years ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders

Submitted on 06/03/2018 at 13:26
Published on Care Opinion at 15:38

Dear Shandy8379

Can you please contact the Feedback & Complaints Team on (01896) 826719 who would be happy to arrange a meeting for you and the relevant staff in order for you to share your feedback about your stay in Ward 7.

Thanks,
Karen

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