"Very unsatisfied"

My little boy suffered in the hands of hospital staff. He had a major fracture on his hand and was in so much pain & traumatised., hand was swollen. We wait for more than 1hr to be seen. They 1st took an X-ray which showed his bone above his wrist was broken & dislodged. Despite that I begged the staff for pain reliever because my child was constantly screaming and shouting in deep pain we were kept waiting for more than 4hrs. It was more worrying to see that some of the staff could not communicate well !!