"The entire A&E staff were caring,..."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
Posted via nhs.uk
What I liked
The A&E staff were very helpful and compassionate when treating my husband's injury. While there was not a lot that could be done medically to help in his particular situation, the physicians, nursing staff, radiology staff, EMT, and support staff all clearly tried their very best to make him more comfortable. All-in-all, we were very pleased with their efforts and kind words. We are now hoping that nature does its job and heals his wounds quickly!
What could be improved
Don't know if it was us not paying enough attention or if some staff failed to introduce themselves (especially the first treating nurse we encountered). We did not know who to ask for for assistance after she had given a medication and then disappeared for more than half an hour, which made us a little uneasy. Eventually this got sorted out. I'd simply suggest pausing a moment to ensure they introduce themselves clearly giving a name and their title before jumping in and treating.