"although the ward was very clean,..."
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
Posted by mikeydt1
What I liked
very clean ward
What could be improved
communication skills from doctors and some nursres need to be improved, discharge poilices need a serious overhall.
there was a heating issue on the ward and was only kept cool by opening some windows.
i was addmitted to the ward with abdo pains. i was examined by different doctors who could not agree with each other on diagnosis which was rather frustrating.
the very next day i saw 2 charge nurses arguing which was in front of all patients, i thought they were going to fight.
the heating was way to hot and was only cooled by opening some windows.
i was not allowed any food for 3 days and was on a drip for 2 days and when the drip was stopped no food was still given which made me feel very shaky and weak.
i was told on the 3rd day that i would be seeing a urologist and having a ct scan and the next morning a consultant then simply discharged me.
on the 4th day of discharge i was allowed food but felt ill after eating to which i asked a nurse for something to help me stop feeling sick, instead i was told that i would not be allowed anything due to discharge. when i asked for some pain relief this was also disallowed all because i was on discharge.
there excuses for not giving me anything for sickness and pain relief was because my medicine chart had been sent to the pharmacy and yet my medicines were in the trolley on the ward, why couldn't they have just asked a doctor to assist?
in all i had to wait for over 7 hours just to get my medications back before going home. when i got home i then had terrible vomiting and diarohea which had to be sorted out with the out of hours doctors.
i am disappointed that after 3 days of no food that the ward would of made sure there were no complications after finally having some food, in this case i had a bad reaction and feel that patient safety is not fully been considered when discharging.
my doctors should not be the ones to pick up the pieces when discharge policies are failing.