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"Best staff and doctors i have ever known"

About: Westlands Medical Centre

So since i moved to portchester a few years back was always worried about moving doctors but since i came ovwr i have always been treated well by the awesum staff i have a disabled wife and 3 kids all with there own issues. Each member of the staff always help from meds to appointment to fit the shedule of school and time to listern to a young family with lota issues. I rate the doctors very highly they always have time for us and listern to our lives and find ways to help. With one doctor you just dont expect a simple fix they says it how it is and you get what they feel needed. Stern but fair. The Nurse always has a smile and makes any wait enjoyable with a happy go lucky chat. The other staff i know but not aswell as some of the other but always happy to see any of them. The check in system works well but it can be tad crowded somes times due to the nature of the beast as they say.

Thr new pnline system seem very easy to use not that i really use it the wife does it juat i kikw to speak to a a person seem better when you can explain issues to a computer.

I give a exsample of how awesum they are so free hokiday in may i made routine appointment to see the doctor ref a bit of psraysis in my scalp so came in said ita thatbhere try this special shampoo and use tar based shampoos all sounds advice.

Went on holiday had issue with the new shampoo could not ring from menorca so used the new computer dr thing explains what was happening and meds etc got message dr will rinf back later in week. I missed the call so got a cancelled dr appointment as soon as i landed saw another doctor who saw whay was happening and got the doctor in they gave me some soapmix cream and sent me hoping sort it self . But if did notnso got emergancy a few days later with torescu and they saw my issues and phoned the dermatolagy dept then to get advive gpt me a appointment sp gave me some cream yo carlm it down. So after i saw them i was not worried about seeing my gp then but on a emergancy gor my wife i went and was torescu again he saw how bad my face arms and skinn was and sorted my wife nd got on phone again i felt happy as i never normally have issues so i neglect myself but they know the family history ans knows what stress i been under so they alwasy makes us feel awesum and sp do the others. I wiah to never leave this awesum gp practice.

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Responses

Response from Westlands Medical Centre 6 years ago
Westlands Medical Centre
Submitted on 14/07/2017 at 12:14
Published on nhs.uk on 01/03/2018 at 19:18


Thank you very much for your kind words

I am pleased to that your experience of Westlands has been so positive.

I'm particularly pleased that you've made good use of the e-Consult system that we've brought in with help from Fareham & Gosport Clinical Commissioning group.

Having the time to help you and understand your needs properly are the reasons we have the e-consult system and it has allowed you to access care in a way that you've found convenient and effective.

I thank you for making use of our new way of consulting a GP.

Westlands takes every opportunity to listen to the people who use the service, or those that care for them and each piece of feedback makes us think about the way we work and see whether there are things we can do differently.

Practice Manager

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