About: Norfolk & Norwich University Hospital Norfolk & Norwich University Hospital Norwich NR4 7UY
Posted via nhs.uk
What I liked
Nurses were brilliant but consultants didn't tell me what was going on
What could be improved
I was originally admitted in January with suspected kidney stones, however the x rays didn't show these. I was discharged and referred for an ultra sound to check for gallstones. This appointment was in March when it was confirmed I had gallstones. This meant I had been referred to the incorrect consultant and was told I would need to go and get referred by my GP to the correct department. This meant the 18 week timescale for treatment started again. I had an appointment with the gastro department who confirmed I needed to have my gallbladder removed but that they wouldn't meet the 18 weeks from the 2nd referral. No one at the hospital wants to take responsibility for this and I feel I'm being penalised for not being diagnosed correctly in the first instance. I am now trying to change to an alternative hospital and have not once has any person at the hospital apologised for the delay in my treatment.
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