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"Birth and exceptional care for our baby girl"

About: Tameside General Hospital / Maternity care

(as a parent/guardian),

Our daughter was born at Tameside hospital in December 2017. She is doing incredibly well and we are so happy.

It has taken us far too long to write this but the passion and sincerity we write it with has only grown with time.

The Midwives and Doctors that looked after us were outstanding, from the moment we found out we were pregnant to the moment our daughter was born through to when she was sick and readmitted into hospital. The level of care the staff provided us was amazing.

It is really important to us that this feedback is noted and passed onto the teams because we feel so grateful for the care we received.

Our midwife throughout pregnancy was kind, knowledgeable and made the pregnancy experience positive and thoroughly enjoyable.

The midwife who looked after us for our birth and was absolutely wonderful. She made us feel so calm and in the best hands. She is so warm and brilliant at her job.

Our daughter needed help to come out and we went into theatre so she could be delivered with forceps. This could have been a terrifying and traumatic experience but it wasn't because our consultant doctor was masterful and couldn't have made us feel more confident about what we were going through. The entire team we had for delivery (9 outstanding and inspirational women) were astonishing. A lady held my hand the whole way, I don't know what I would've done without her.

Our daughter unfortunately got an MRSA staph infection on her leg when she came home so we spent 5 days in the children's ward when she was 5 days old. This was obviously awful for us but again the level of care was excellent - I'm running out of words now but honestly we were so lucky to have been looked after so well.

It would mean a lot to us to know this message has been received and that it has been heard - we have names we want to call out but weren't sure if this was the right place to share them?

We are so fortunate to live in this country and to have the NHS.

Many, many thanks 

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Responses

Response from Yvonne Cox, PA to Director of Quality and Governance, Tameside and Glossop Integrated Care NHS Foundation Trust 6 years ago
Yvonne Cox
PA to Director of Quality and Governance,
Tameside and Glossop Integrated Care NHS Foundation Trust
Submitted on 02/03/2018 at 19:50
Published on Care Opinion on 03/03/2018 at 08:49


Good evening and thank you very much for taking the time to post this feedback about our maternity services. It's great to hear that your experience was good at antenatal, during labour and then after this when your daughter was unwell. This must have been a worrying time for you both and it is pleasing to hear that your experiences were so positive.

Your comments have been shared with the Senior Team within the Maternity Department, however if you would like us to share your comments with the specific staff involved in your care, I invite you to contact the PALS and Complaints Team on 0161 922 4466. They also formally handle compliments for the Trust and will be able to take your personal details so this information can be obtained from your medical records.

Kind regards,

Alexia Charnley

Acting Head of PALS, Complaints and Candour

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