"Disappointing."

About: The Walton Centre

What I liked

The nurses are extremely efficient,friendly and a credit to their profession.

What could be improved

Doctors attitude was terrible and reduced myself to tears and my husband to being so angry he was left speechless. My last visit was a bombardment of "have you ever felt the need to see a councillor"? "We can arrange a councillor" E.t.c. I am no hypochondriac, and am very upset at feeling labeled as such.

I am still having symptoms and when I feel I am ready to see another neurologist I will ask my G.P to refer me to a different hospital that hopefully will treat me like a normal person and not belittle me because they can't work out a diagnosis.

I am not a person that complains, nor angry at the way I was spoken to, I'm just so upset that I was not taken seriously, and as such my quality of life has got worse because I now fear I will not be believed by any doctor and so have put off seeking help.

I am 45 and cant hold objects for very long due to the problem with my hands, the twitching all over my body is turning me into a virtual recluse, my toes often have a mind of their own and the headaches are terrible.

Anything else?

As I said before, the nurses are amazing.

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Responses

Response from Patient Experience, The Walton Centre NHS Foundation Trust

Thank you for taking the time to post your feedback. The Walton Trust has taken a note of your comments and has given this feedback to the relevant Managers, and to take action where necessary. We are keen to develop our services and this information is helpful for us to continue to improve our patient experience. If you would like to provide us with any further information or feedback you can contact us directly at customer.careteam@thewaltoncentre.nhs.uk and on 0151 529 5530/5517/4641/6100.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from The Walton Centre

Thank you for taking the time to post your feedback. The Walton Trust has taken a note of your comments and has given this feedback to the relevant Managers, and to take action where necessary. We are keen to develop our services and this information is helpful for us to continue to improve our patient experience. If you would like to provide us with any further information or feedback you can contact us directly at customer.careteam@thewaltoncentre.nhs.uk and on 0151 529 5530/5517/4641/6100.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful