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"became Inconitinet at home - left for Burton..."

About: Queen's Hospital, Burton Upon Trent / Accident and emergency

Arrived Burton at 21.45, parked, though `wet below the belt` and arrived at A&E at 21.55.

Reception gathered the details quickly - I brought one of my previous wrist-bands - and I sat for 55 minutes in the warm.

Triage nurse then called me, and gathered the medical details.

Sample required, from the toilet, as I made my way to AU (Wd.9).

Sample taken away for assessment within 15 minutes.

Some positive feedback after further 15 minutes.

After 15 minutes, same Nurse sought me to make initial discussion.

After 10 minutes, same nurse, clearly and pleasantly told me how to administer Trimethoprim, and gave assurance that there would be no affect on my prosthetic Aortic valve (Warfarin), my other medications (Ramipril / Bisoprolol, Atorvastatin), or my recent implanted Pacemaker.

I was encouraged by her confidence, and understanding, of my requirements.

Returned to car-park after making 8 attempts to enter my car registration (not recognised) and the barrier was out-of-action when I arrived at the exit.

Left for home at 02.00 and arrived at 02.25 - still `wet under the belt`.

Treatment worked but I had the complete 12 x tabs. course, which also solved the `constipation`.

Whole process was warm (temperature and attention) and I was aware of my needs being attended to despite the other A&E pressures.

This has always been my reflection on the efficiency of the NHS - wherever, I have found it (Walsall / Wolverhampton Royal and NX./ Walsgrave / Burton - whether Ward-stay or A&E or local GP surgery).

Why the `negativity` ?

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Responses

Response from Queen's Hospital, Burton Upon Trent 6 years ago
Queen's Hospital, Burton Upon Trent
Submitted on 02/03/2018 at 14:34
Published on nhs.uk at 15:08


Dear Mr Wilcox

Many thanks for your kind words about the Emergency Department and we are pleased to read about your positive patient experience. Your kind words will be shared with the staff and will be much appreciated. Thank you for taking the time to review your ED attendance and for your lovely feedback.

Kind regards

The PALS team

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