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Broken finger arrived at 20.50

Story from nhs.uk

"Broken finger arrived at 20.50"

About: Clacton Hospital

I arrived at minors at 20.50 after delaying my decision for a few hours after I injured my finger. I was seen by 2 nurses. One was lovely and super friendly. The other one, I felt was annoyed that I arrived so late. She was rather abrupt and heavy handed. I left feeling like I had put her out by arriving so close to finish. Not sure if she had had a bad day but I too work in the NHS and would never make someone feel like that. They provided me with a splint for my finger as they suspected it was broken.I carried out my XRay at the general in the morning as XRay closes at 5pm at Clacton. Seen promptly in A&E in Colchester for XRAY but had an hour wait for report.(it was broken and the splint they provided was helpful.)

All in all I was satisfied.with the service but dont feel I needed to deal with her mood.

I have always had very good experiences in minors.

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Responses

Response from Clacton Hospital 5 years ago
Clacton Hospital

Submitted on 31/05/2018 at 15:29
Published on nhs.uk at 19:06

Anglian Community Enterprise would like to thank you for leaving comments about our service. Whilst it is always disappointing to read that patients are unhappy, it does however give us the opportunity to improve the quality of the care and service we provide. Whilst we are unable to answer your individual comments on this website, we would very much welcome the opportunity to talk to you further in order to address your concerns. If you would contact the Anglian Community Enterprise Complaints team on 0800 819 9030 or at ACECIC.patientexperience@nhs.net.

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