This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Treated with care, compassion and understanding"

About: Manchester Royal Eye Hospital / Ophthalmology

(as a relative),

My father was admitted to have his cataracts removed from both eyes under general anesthetic. On arrival to the ward, we were greeted by a student nurse who showed my father who suffers from Dementia a great deal of understanding, patience and care.

Explanations

Explanations

Everything was explained to us prior to the operation and we were able to stay with him right up to him receiving the anesthetic. He was seen by the anesthetist, eye specialists, surgeons and nurses and everyone recognized him as a person and spoke directly to him even though he understood very little.

The doctor caring for my Father was Dr. Anakwenze (FY2) who was very calming when he became agitated and tried to soothe him. It was clear she had an understanding of dementia and I just want to thank her and the whole team for the care my father received. I know how difficult it is caring for someone in the advanced stages of dementia and know how hard it must be for all the staff looking after patients with such needs.

It made me feel at ease knowing that my father was still respected as a person and treated with care and compassion and understanding. Thanks so much to a hard working, professional team.

Team work

Team work

Staff skills

Staff skills

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust
Submitted on 07/03/2018 at 08:28
Published on Care Opinion at 12:34


Thank you for taking the time to share your feedback on Care Opinion about your positive experience at the Manchester Royal Eye Hospital. We were very pleased to read that our staff showed understanding, patience and compassion whilst providing care and treatment to your Father. We were especially pleased that our team were able to help you to feel at ease and provide compassion to your Father during your visit. It was very good to know that your Father was treated with respect and dignity as these are some of the core values of our Trust. It is always good to receive feedback which highlights the hard work and dedication of our staff. We will ensure that your feedback is passed on to the Lead Nurse of the Manchester Royal Eye Hospital so that it can be shared with the wider team.

Opinions
Next Response j
Previous Response k