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"Great service"

About: Royal Cornwall Hospital (Treliske)

My dear wife for 52 years passed away on 30th January from peritoneal metastatic cancer.

From diagnosis to her death was about 21/2 years and was a long hard battle for her. There was extensive surgery followed by chemo- therapy when the cancer returned and finally hormone therapy. At the last clinic, it was obvious that the end was near and the Consultant arranged an immediate admission to a hospice. Pamela died after just one week in the hospice.

Throughout Pam's treatment we were treated with efficiency but also with courtesy and compassion. Our family wish to express our appreciation of Pam's treatment throughout the time of her illness. In particular we draw your attention to Eden Ward, Sunrise Centre and the Hilltop Centre for Chemo-therapy. The staff were in all instances, outstanding both in the attitude to two elderly old fogies and the careful and systematic way treatment was carried out. Punctuality was excellent also.

Congratulations and well done

Douglas Smith and all the family

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 5 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust
Submitted on 26/04/2018 at 15:20
Published on Care Opinion at 18:14


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Dear Douglas

Thank you very much for taking the time to post such lovely feedback for Royal Cornwall Hospital, especially at what must be an extremely difficult time for you and your family. Please accept my apologies for the delay in responding to you and may I offer my condolences to you and your family for the loss of your dear wife Pamela.

It is heart-warming to read that throughout her illness she and you were treated with courtesy and compassion. That she was looked after so well, especially by staff of Eden Ward, Sunrise Centre and during her Chemo-therapy.

I will be sharing your kind words, thanks and praise with all staff who would have contributed to your wife's care as I know they will be delighted to know that they helped you all as much as possible through the hardest of times.

Thank you again.

With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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