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"Great experience at birth centre"

About: North Manchester General Hospital / Maternity

(as a service user),

I cannot say enough about how great my experience was at the birth centre at NMGH. The facilities and every single member of staff I encountered were amazing, and I would recommend it to others in a heartbeat.

The midwives went out of their way to accommodate and support us. I had a natural delivery using the birth pool, which was bigger than I had expected. The room was great - spacious with a private bathroom, double bed, rocking chair, birth ball, plus lots of other comforts - like little LED candles! The midwives and student midwives who were with us throughout the birth (there was one shift change) were lovely. One student midwife came and visited me on the postnatal ward the next day to see how I had gotten on - which was lovely. 

Although most of my labour progressed without incident, the last 15 minutes or so became stressful as my son's shoulder became stuck. Before I knew it, the room was full of extra staff to make sure that he was delivered safely, and given a full check up. All was well and I was impressed by how fast everything was sorted, I hardly knew anything had happened. 

Due to the final events I needed a short stay on the postnatal ward - this as well was great. The nurses on the ward were warm and helpful, and I was regularly seen to make sure everything was OK with me and my son. 

All in all my experience was wonderful, and the biggest reason for this was the amazing staff both at the birth centre and wards. 

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Responses

Response from North Manchester General Hospital 5 years ago
North Manchester General Hospital
Submitted on 07/08/2018 at 15:36
Published on nhs.uk at 16:06


Thank you for your feedback concerning the care, communication and empathy provided to you during your time in our birth centre, which has been shared with the department; they are delighted to learn that you had a great experience and felt well cared for during your labour. It is so rewarding for the staff to hear these kind comments; it is very much appreciated. Thank you so much.

Regards,

Head of Patient Experience

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