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Waste of time

Story from nhs.uk

"Waste of time"

About: Spire Roding Hospital

Incompetent staff. Rude reception. Waited over 2 weeks for test results, which I was told would be back 2 days after my visit. Poor communication with the clinician.

Waititng time needs to be improved or at least some information given on the arrival.

I then received text messages sent by an unknown to me person, from a mobile number, which seems like a breach of confidentiality to me.

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Responses

Response from Spire Roding Hospital 5 years ago
Spire Roding Hospital

Submitted on 30/05/2018 at 12:23
Published on nhs.uk on 31/05/2018 at 03:36

Dear Sir/Madam,

May we start by apologising that you have had to raise these concerns; but thank you for taking the time to do so.

We would like to investigate this further, as we take all negative feedback very seriously.

Please email Natasha.browne@spirehealthcare.com or contact our hospital direct and ask to speak to me.

In relation to the message you received, we do use a mobile text message system to confirm patient appointments, but you are welcome to ‘opt-out’ of this should you feel this service is unnecessary.

Thank you again, and we look forward to hearing from you,

Best wishes

Natasha Browne

Business Development Manager

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