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Bad service

Story from nhs.uk

"Bad service"

About: Hillingdon Hospital / Accident and emergency

Was to bring patient in when arrived put in a room after waiting for 2hrs then ignored even though we had to come in as soon as on same day when asked when a doctor will see as patient was on system to be seen soon told.its very busy. So much attitude in staff totally not frienly has changed alot over the years

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Responses

Response from Hillingdon Hospital 6 years ago
Hillingdon Hospital

Submitted on 09/03/2018 at 17:08
Published on nhs.uk at 18:12

Thank you for your feedback, we are sorry you did not find your experience satisfactory on this occasion. The trust is currently experiencing high demand which is impacting on the delivery of some of our services. The matron will feedback to the team about your experience to try and improve the attitude of the team towards patients.

Erin Jarvis

Matron, A&E

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