"Horrendous care"

About: Charing Cross Hospital / Neurosurgery Charing Cross Hospital Neurosurgery W6 8RF

Posted via nhs.uk 6 years ago

I have stayed on this ward a few times for long periods of time following neurosurgery I can say the neurosurgeon is great but the staff on the ward could not be more horrendous.
The nursing staff there are about 2 good ones but most are horrendous they don’t help they are rude, lacking medical knowledge and just ignore you. My health has declined because of them.
After an operation when I was brought to the ward from recovery I was attacked by another patients visitors while I was asleep and they didn’t even call security.
When I was being moved wards another time the nurse flung a suitcase on my operation scars 1 day after surgery.
I couldn’t be more disappointed with this ward.

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Charing Cross Hospital

Submitted on 28/02/2018 at 14:51

Published on nhs.uk at 16:06

Imperial College Healthcare NHS Trust is extremely concerned about your comments you have posted on NHS Choices.
We would like to sincerely apologise to you for the experience you had on one of our wards at Charing Cross Hospital.
Patient Advice and Liaison Service (PALS) would like to discuss this matter further and have the opportunity to look into your concerns.
We would encourage you to contact PALS by telephone on 0203 313 0088 or by email to k.seward@nhs.net
In the meantime I have forwarded your feedback to the Service Manager for Neurosurgery.

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Horrendous care

"Horrendous care"

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