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"Professional but uncaring"

About: Royal Stoke University Hospital

I was admitted as very frail, 86, with a chest infection. I was taken to the FEAU and treated for 4 days. I was then discharged without Social Care assessment (they refused) and I was sent home needing a higher level of care than that provided. Staff were disinterested and made no effort to correct the issues. I was left at very high risk and no-one cared to deal with any aspect of my care risks.

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Responses

Response from Royal Stoke University Hospital 6 years ago
Royal Stoke University Hospital
Submitted on 01/03/2018 at 10:22
Published on nhs.uk at 11:12


I am sincerely sorry to read of your experience of our hospital. I would be very grateful if you could contact our Patient Advice and Liaison Service (PALS) on 01782 676450 or via email to patientadvice@uhnm.nhs.uk to provide further details to allow us to investigate this.

With best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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