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saddened & dissappointed

Story from nhs.uk

"saddened & dissappointed"

About: Leicester Royal Infirmary

What I liked

Not much to be honest!

What could be improved

Pretty much everything!

Anything else?

I have been coming to LRI for over 2 years now & I am sad to say I am very dissappointed. I always end up seeing Junior doctors who don't have a clue. They keep telling me I don't know what to say or do, I am sorry to waste your time (& wasting precious NHS resources), but I am going to have to call you back in to see the lead clinician. This is has been going on for 2 years now & after several appointments I never get to see the lead clinician, something is very wrong with this picture.

I am still waiting & waiting, god knows for how much longer?

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 09/10/2013 at 18:29
Published on nhs.uk on 10/10/2013 at 04:00

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Kind regards Communications Team Leicester's Hospitals

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