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My visit to Lincoln hospital

Posted By H18

"My visit to Lincoln hospital"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Accident and emergency Lincoln County Hospital / Gynaecology

(as the patient),

Ambulance staff were fantastic, very caring and looked after me all the way to hospital, a and e dept were also very caring. Staff on Branston ward also very helpful and caring except one nurse who was not at all friendly or caring. I went very dizzy and nauseous after having my cannula removed and they just walked off and left me... luckily I didn't faint but I dread to think if I had what could have happened. I would never want to be looked after by this nurse again. 

Apart from that one nurse I would like to say the rest of the staff in all departments treated me with respect and understanding. 

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Responses

Response from Karen Bird, Ward Sister, Branston Ward, United Lincolnshire Hospitals NHS Trust 6 years ago
Karen Bird
Ward Sister, Branston Ward,
United Lincolnshire Hospitals NHS Trust

Submitted on 27/02/2018 at 10:35
Published on Care Opinion at 11:22

Dear H18,

Thank you for leaving us feedback for Branston Ward. I would like to apologise on behalf of the nurse who did not provide you with compassionate care.

I am pleased the rest of the team treated you with respect and dignity and I will be discussing with the ward team the concern you raised

If you would like to talk to me personally about your experience please ring the ward and I would be happy to discuss this.

Kind regards

Karen Bird

Branston Ward Sister

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Update posted by H18 (the patient)

Thank you for your quick reply and understanding of my situation, I have since sending my comments remembered that the same nurse took my blood pressure twice within a matter of minutes and it was so tight that my arm turned blue and I went very dizzy, she showed no real understanding regarding this either and I was thankful that my daughter was with me to look after me. I will point out that I had my blood pressure taken in a and e and with the paramedics and did not have the same situation happen,

Response from Terri Reeve, Senior Sister, Accident & Emergency, United Lincolnshire Hospitals NHS Trust 6 years ago
Terri Reeve
Senior Sister, Accident & Emergency,
United Lincolnshire Hospitals NHS Trust

Submitted on 27/02/2018 at 12:18
Published on Care Opinion at 12:53

Hello H18

Thank you for taking the time to post your feedback.

I am pleased to hear that you found the staff in A and E very caring, I will pass on your comments to the rest of the team.

Thank you again

Terri Reeve

Senior Sister - Accident and Emergency

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Response from East Midlands Ambulance Service NHS Trust 6 years ago
East Midlands Ambulance Service NHS Trust

Submitted on 06/03/2018 at 17:36
Published on Care Opinion at 18:20

Thank you H18 for your kind words and praise for our staff. If you would like to personally thank the staff that attended you, please contact our Patient Advice and Liaison Service (PALS).

I hope you are feeling much better.

Richard Hunter, Ambulance Operations Manager

Lincolnshire Division

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