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"Lack of basic care"

About: University Hospital Monklands

(as a relative),

I was unfortunate enough to have to visit a relative in Monklands hospital recently.  I was taken aback by the state of the ward and the lack of basic care available.  My relative was in hospital for five days before the sheets on the bed were changed and even then the staff had to be prompted to do so.  There were two sheets and what was laughingly called a blanket.  There was a stop on visitors to my relative as we were told it was an infection control issue!

When I visited the lunch was brought in. This consisted of soup (I use the term loosely) a packet of sandwiches and a plastic tub which said fruit on the top and a cardboard cup of milk.  No plate, knife or napkin was present.  Given that my relative is immunosuppressed and has a problem swallowing, maybe someone should have checked the dietary needs of this patient as bread is really not an option.

I fully understand that there are financial constraints on all NHS boards but the waste of food is not a saving but a financial loss. 

The tea trolley came by later in the afternoon and once again a cardboard cup was presented.  Surely this is not acceptable?

The saving grace in all of this is that the staff were helpful and professional and no doubt stretched to the limit.
I also found the ward to be cluttered and looked dirty although I can’t say for sure if this was wear and tear or it really was dirty. 
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Responses

Response from Eileen Clarke, Senior Nurse - Surgical, University Hospital Monklands, NHS Lanarkshire 6 years ago
Eileen Clarke
Senior Nurse - Surgical, University Hospital Monklands,
NHS Lanarkshire
Submitted on 13/03/2018 at 10:33
Published on Care Opinion at 10:37


picture of Eileen Clarke

Dear Confused of Lerwick

I am very disappointed reading about your experience and would like to apologise that this was your view of University Hospital Monklands.

Please be assured that our aim is to provide person-centred care to all patients at all times and we will use your story for learning for all groups of staff. In relation to the soup and sandwiches, I will discuss your concerns with our catering colleagues. I can only apologise that it wasn't explained to you why there was an infection control issue at visiting time as this should have been clearly explained to all relatives.

I am however very pleased to hear that you found staff to be helpful and professional as this is what we strive to deliver every day.

I would welcome the opportunity to discuss the issues you have raised in more detail as it would be good to feedback your concerns to the Senior Charge Nurse for sharing with the ward team. If possible can you contact me please on 01236 748748 on Extension 3306. Alternatively you can leave details of the ward concerned with the Patient Affairs team on 01236 713065.

Thank you for taking the time to post your views on Care Opinion.

Kind regards

Eileen

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Response from William McCutcheon, Head of Business Support, Property Support Services Division, Law House, NHS Lanarkshire 6 years ago
William McCutcheon
Head of Business Support, Property Support Services Division, Law House,
NHS Lanarkshire
Submitted on 19/03/2018 at 08:36
Published on Care Opinion at 10:51


picture of William McCutcheon

Thank you for bringing your concerns regarding the lunchtime meal choices to our attention. There is a standard menu choice available to all patients however if required the range of choices can be extended to ensure anyone with swallowing difficulties are able to select a meal that is suitable to their personal needs. Uunfortunately this appears to have not been made available to your relative for which we can only apologise.

Best wishes

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