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"Antenatal scan and consultant appointment..."

About: Russells Hall Hospital / Maternity

A very efficient and friendly service from the very start. I was greeted by friendly reception staff who booked me in quickly and directed me to the required waiting room. Following a short wait I was called into my appointment on time by the sonographer, who again was pleasant and professional. During the scan the sonographer explained everything she was doing, and pointed out all of the baby body parts that she was checking/measuring.

At the end of the scan the sonographer informed me that I would need to be seen but the consultant and that she would try to get me seen on the same day to save a return trip.

She returned and informed me that she had been able to get me an appointment slot.

I returned to the waiting room for a short wait before being called to see the public health worker. Again I returned to the waiting room for another short wait before seeing the consultant and nurse. Both of which were pleasant and professional during the consultation.

The department is a credit to the organisation and the staff should be proud of the service they provide.

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Responses

Response from Russells Hall Hospital 6 years ago
Russells Hall Hospital
Submitted on 27/02/2018 at 12:28
Published on nhs.uk on 28/02/2018 at 02:44


Thank you for taking the time to send us your positive feedback about your experience in our Women & Children’s outpatient department.

We are pleased to hear that you received an effective and efficient service, enabling you to be seen by a consultant during the same visit as your antenatal scan.

We have passed your comments on to the staff that you were seen by who were delighted to receive them.

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