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"Thank you for your help"

About: Bristol Royal Infirmary / Accident and emergency

To whom it may concern

I attended the emergency department on Saturday night the 24th February at about 9.40 for help with a broken front tooth - avoid flapjack!

I was walking (and driving) wounded, not in particular pain or distress, but needing advice and assistance because I was concerned that I might swallow the loose part of the broken tooth and didn't know what best to do about it

I don't have names of individuals, I was looked after by the emergency room staff on duty between about 9.40 and 10.30 that night.

My details were taken promptly at the receptoion counter and a nurse followed up very quickly to decide how the issue should be handled & by whom.

The doctor then saw me much sooner than I had expected and after going through my (rather complex) current medication status and taking some advice from a colleague dealt with the issue, removed the broken tooth crown and sent me on my way by about 10.30.

I would like to say thank you to all involved for their expertise, help and kindness.

Apart from the immediate medical help I was given all the advice and information I needed about handling the current issues over the weekend and getting to my dentist ASAP next week.

five stars for every aspect as far as I was concerned

Ian James

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Responses

Response from Bristol Royal Infirmary 6 years ago
Bristol Royal Infirmary
Submitted on 20/03/2018 at 18:03
Published on nhs.uk at 19:28


Hi Ian, thanks for taking the time to contact us. We are delighted to hear about the wonderful care and treatment that you recently received. We appreciate your feedback and hope you are recovering well.

Kind regards.

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