"Vile waste of time hospital."

Dear Anonymous,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding your experience at Heartlands Hospital.

I am sorry to read your comments and how unhappy you were left feeling, as I appreciate it would have been a worrying and anxious time for you, having brought your daughter to the hospital.

If you would be willing to provide further details such as your daughter’s name, address, date of birth and a contact number for you, as a Trust, we would welcome the opportunity to look into this matter further.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your NHS Choices Posting.

I shall forward your posting to the senior management team and ask that it is shared with the staff, so they are aware of your experience.

Once again, thank you for your posting.

All feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

Best wishes

Miss J. Langham

Patient Services Officer