This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Unprofessional and Rude Nurse"

About: Nayar Jk

Went to have the stitches removed for two wounds and encountered a very rude nurse. No communications or at least greetings. No cleaning before operation. Pulled roughly at the stitches when started with the first wound, which caused it to be very painful and bleeding heavily. I complained and got a reply that "they stitched to tightly for you". I was curious what the stitches are for if they are not tight?

The second one was treated better after my complain, and no bleeding occurred. But the first one was really bad. She does not seem to think this was because of her mistake, just put a piece of dressing on and left even before I got up and put my clothes on.

A really bad experience which made me feel sad and worried about my wound all day. Out of respect, I would not list her name her. But please keep in mind there is a unprofessional and rude nurse whom you should always try to avoid.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nayar Jk 6 years ago
Nayar Jk
Submitted on 26/02/2018 at 10:25
Published on nhs.uk at 11:06


Dear Patient,

I am sorry that our services did appear to meet your expectations on this occasion. Without any specific details it is impossible for me to look into this for you, although I am more than happy to investigate this fully on your behalf if you would like to contact me directly on 01482 497911 or via email markwhitaker@nhs.net . There is a recognised complaints procedure which requires us to investigate and report on any issues a patient may have and at gives the practice an opportunity to put matters right first.

Your faithfully,

Mark Whitaker - Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k