You're offline
You're back online! Refresh the page
The site has been updated! Refresh the page

"Everyone was brilliant - what a shame..."

About: Basingstoke and North Hampshire Hospital

What I liked

The emergency staff, surgeons, anethetist, were fantastic and could not have been better when treating my 8 year old daughter who was brought in by the paramedics (also fantastic)with a badly broken arm. Please can you give specila thanks to the Paramedics.

What could be improved

Children's nurses were rude and uncaring, placing us in a ward with a baby in a cot who was crying with no blanket and hard toys all over the cot which the baby kept banging into and all of the noises/lights were going off loudly (2am in the morning!) this baby needed cuddles, soft blanket/toys... it looked cruel... it also seemed to have a dummy stuck to it's mouth! It was also thoughless of them to place my 8 year old in this room after all she had been through and she badly needed rest. When I spoke with the lady who I assume was in charge she was very rude and had a nasty manner. The theatre staff who brought us up obviously, went back to theatre and reported to someone that we were unhappy, as the nurses got a call to move my daughters bed, which they did, without any comment or apology. There were children crying for Mummy and noone answered them and there was a machine constantly going off which it turned out the next day was because it was on a baby setting and it was on a teenager. The nurses spent their time 3-4 of them behind the desk when they could have been offering TLC to the children. What a shame as all of the other hospital staff were nothing less than fabulous. I would never leave my child in their care overnight without a member of the family.

Story from nhs.uk

Responses

Response from Basingstoke and North Hampshire Hospital

Thank you for taking the time to write about your experience of our services. I would like to assure you that the care provided for the children on the ward at that time was clinically appropriate and fitted with their plan of care. I also appreciate that your daughter’s care and welfare was paramount to you during this time and I am sorry that staff may not have given that impression to you.

If you feel a meeting with the matron for Child Health would help address any outstanding concerns, please feel free to contact the Child Health team on 01256 314781. Mary Edwards, Chief Executive

Recently read

Shift-Alt-R