"Poor."

In addition to filing a formal complaint about two recent mental health appointments at Torbay Hospital/Wellbeing, I'll add a brief note here... in the hope it might help reassure others with unsatisfactory similar experience.

Earlier comments here include...

'I completely lost faith in the service because they do not listen to the person that is needing the support', 'treated me like a kid', '2 workers who made me feel intimidated and pretty much fobbed off everything I said', 'little short of useless'.

And, overall, the ratio of bad:good reviews is high.

I appreciate the job isn't easy, but a balance between 'openly and objectively listening' and 'reinforcing pre-conceived ideas' wasn't met - hence I'm in agreement with the above-mentioned comments.

Although polite, and I think genuinely well-intentioned, the standard of service I received (during two and a half hours of discussion/assessment) was marred by too-great an element of 'we're the experts, so know best' - with an accompanying ignorance (both unaware and seemingly uncaring) of things beyond what seemed to be a too-restricted understanding. Genuinely, it was too often at times akin to the uninformed mutterings of an insufficiently-skilled tech-support person reading from a script.