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"Visit in February 2018 to the Balckheath Hospital"

About: Blackheath Hospital

Waiting to be seen in the narrow corridor, the doctor emerged calling my name and before I could even answer he shouted it out a second time so loudly that all the other patients looked up irritated and, questioningly? Rather than talking with me the doctor was talking at me.

Asking a question, I was told let me finish. The attitude of: "I do this every day, so I know what I am talking about!" is rather offensive. I was prescribed a medication with the instruction of having to take this forever. Certainly there was no time for "Have you got any questions?" The whole episode was short, hurried, unwelcoming, disinterested.

I had especially chosen to come to the Blackheath Hospital because my previous treatment with a very nice consultant who did my cataract operation was so excellent. I had refrained from writing about my experience, but finally decided that I need to vent my feelings. " Bedside Manners" is the new slogan of today, obviously something that is not taught a University, otherwise this ever more "spreading virus" in today's modern language would not be in so may peoples' mouth..

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Responses

Response from Blackheath Hospital 6 years ago
Blackheath Hospital
Submitted on 23/02/2018 at 15:30
Published on nhs.uk on 24/02/2018 at 02:51


Thank you for taking time out to provide us with this valuable feedback. We strive to provide the best possible care and experience to all our Patients and are disappointed that on this occasion we have not met this expectation.

We would like to contact you to get more information about this experience however as you have left an anonymous comment we are unable to do this. Please do not hesitate to contact the Quality and Governance Manager on 02083187722 if you will like to share your experience in detail with us.

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