What I liked
We went to the accident and Emergency section of the hospital. We were told to go to the outpatient facility.
We then waited over an hour, which is not a problem as that is expected. What is not acceptable is watching people who have "appointments" going in to see the doctors before us.
I am dumbfounded at the logic here! Why are there doctors treating both A&E patients and out patients? So you have only two doctors? Well then...one can be for the outpatients and one for the A&E! Or perhaps you might like to have more doctors on duty.
What could be improved
Seperate your patients and get doctors to treat them respectively.
Anything else?
Yes, when I chop my leg off in an accident, I will make sure I make an appointment!
PS. the staff have to deal with irate public like myself I would imagine on a daily basis. Do them a favour and sort out your business processes.
"mind numbing!"
About: Ealing Hospital Ealing Hospital Southall UB1 3HW
Posted via nhs.uk
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