"Poor service."

I have been with this practice ever since I have moved to rushey mead since 2010 but unfortunately for the last year the service has been so poor its unbelievable. I had a blood test done in December and to even get an appointment for that was extremely hard! After my first blood test I was suppose to be called in within a week for the repeated one but they contracted me after a whole month for the repeated! When i ring up for my results the receptionists advised me that the doctor will give me a call for the telephone consultant but I didn't receive a call for three weeks so today i call the surgery and they tell me i was misinformed and it is actually up to me to book a telephone consultant with the doctor! I can never be able to get an appointment when i call and online appointments are three weeks.