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very bad place

Story from nhs.uk

"very bad place"

Last December Greenfields kicked me of as I missed a few appointments. My dad died and before he died I kept ringing try cancel my app but as usual couldn't get through so left numerous ansa message saying what was going on and please re arrange my app.no one got back to me and I got a letter saying I been kicked out because of this

I have bpd severe anxiety most days I really struggle with just going my mums I haven't been in a supermarket for years as I have horrendous panic attacks. I have been suffering with bulimia since I was 13 im npw 30 and my worker I was seeing wouldn't help me because I dont do it every day I do it mpst days which my family were appalled at as my hair is falling out and im really suffering at the moment. Im so upset greenfield kickede of especially because my das died. Since this my health has deteroritated iv lost 4 stone I got bald patches every where my hair has gone so thin my whole body hurts like pins and needles every where mynails aare falling of and my anxiety is killing me I need help as I just can't cope but no one will help me I just wished greenfield believed me

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Responses

Response from Greenfields Centre 6 years ago
Greenfields Centre

Submitted on 06/03/2018 at 09:46
Published on nhs.uk at 10:05

Thank you for taking the time to add your comments about the service provided.

I am sorry to hear that you have not experienced the standard of care that we expect.

There are clear protocols and procedures in place for ensuring that service users are aware of appointments made for them at the Centre and how these appointments can be rearranged if necessary.

The Greenfield Centre have local procedures in place to respond to messages left from Service Users and we are sorry to hear that in this instance no one got back to you.

I am very disappointed that for you we appear to have fallen below these expected standards and would be grateful if you could contact the Centre Manager Noel Naughton or Deputy Manager Karen Linnell -Cottage on 0300 790 0236 both of whom would be very happy to hear from you and would like to agree with you a care plan that is collaborative and address’s your concerns.

If you feel this is not what you want to do at this time please consider contacting our PAL's team who can support you to make a decision on what options you have in taking your concerns forward: Telephone 0300 123 1535 ext.2031 or Free phone 0800 389 9676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service available 9am to 5pm and charged at your provider's rate) or e mail: patientexperienceteam@northstaffs.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm).

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