This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Due care and attention"

About: Ninewells Hospital / Trauma & orthopaedics

(as a relative),

We would like to thank the staff of ward 17 Ninewells for the due care and attention shown to my dad/grandad during his time on the ward.   Sadly he passed away however the care and compassion shown to him and his family during this difficult time was fantastic.   The SCN made a point of checking in each day to ensure we were well cared for and the staff were patient, sympathetic and happy to help, all we had to do is ask.   We were kept updated and allowed ample opportunity to ask questions if need be.   In a time when the NHS is constantly under fire the positive aspects should be highlighted. Your doing a good job guys thanks for everything.  

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 6 years ago
Alison Moss
Feedback Manager,
NHS Tayside
Submitted on 27/02/2018 at 14:04
Published on Care Opinion at 15:41


Firstly please accept my condolences on the recent loss of your dad/granddad. I am delighted that you felt cared for and kept up to date with all the information that you required. We strive to provide a holistic and person centred approach to our work and do appreciate feedback from both relatives and patients.

I will ensure that all staff in ward 17 are made aware of your positive praise and comments. Many thanks for taking the time to share your experience.

Kind regards

Ann McLean, Head of Nursing

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k