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6-8 weeks to have a scan reported !

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"6-8 weeks to have a scan reported !"

About: East Kent Hospitals University NHS Foundation Trust

The average time for a scan to be reported I am told is 6-8 weeks: that is a totally unreasonable service and rather pointless from a clinical perspective as things may have changed in that time scale.

It's quite an appalling level of service which should be challenged.

Any department head that manages that poor level of response should find another job; they'd not survive a week in the private sector.

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Responses

Response from East Kent Hospitals University NHS Foundation Trust 6 years ago
East Kent Hospitals University NHS Foundation Trust

Submitted on 22/02/2018 at 15:35
Published on nhs.uk at 17:08

We are really sorry to hear you are unhappy about the timescale for receiving scan results and for any further distress this is causing you. We would like to be able to get further information from you so that we can undertake a thorough investigation in order to improve our services. We would therefore be grateful if you could please contact the PALS team. You can do this by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145 or 01227 864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

Many thanks.

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