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"Dreadful A&E Experience"

About: William Harvey Hospital (Ashford) / Accident and emergency

The ambulance was called to my house in the early hours of Thursdsy morning of the 15 February after suffering a heart attack. It arrived after one hour where there is suppose to be a 15 minute blue light time.

After arriving at A&E not a lot happened. After a time I was in extreme pain again (probably a second heart attack) and they gave me morphene to reduce the pain. Thereafter not a lot happened as far as examinations were concerned. Soon afterwards I was put on a wheel chair and was told I would probably not be admitted. Then they took away my wheel chair and put on a hard plastic chair. Eventually I was told that the blood test showed a traumatised heart which pointed towards a heart attack. I was left until 19:00 after 14 hours in A&E and put in Cambridge Ward. The angiogram showed a 99% blockage so I was extremely lucky.

The care in A&E for a priority heart attack is an absolute disgrace and I am only thankful that I am in a position to express my views.

I would beg that the hospital put in some robust controls in A&E so dispite the pressures they are under, they work efficiently, with care and priority of need. Please would you investigate for the benefit of future patients.

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Responses

Response from William Harvey Hospital (Ashford) 6 years ago
William Harvey Hospital (Ashford)
Submitted on 22/02/2018 at 14:21
Published on nhs.uk at 16:07


We are really sorry to hear you did not have a good experience in our A&E department and thank you for taking the time to give us your feedback. We would like to be able to get further information from you, in order that we can undertake a thorough investigation to help improve our services. We would therefore be grateful if you could please contact the PALS team. You can do this by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145/864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

In the meantime, we have shared your feedback with the department so that they are aware of the issues you have highlighted and can learn from your experience.

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