"APPOINTMENTS LINE"

I attended the dermatology department, the first week in January, for an annual skin check due to having Malignant Melanoma in the past. The Dr, I saw, was very nice so I can't fault her. She asked me if it was my first appointment, with them, for 2018 - Nope, I had a review in November, which was cancelled, with no reason - this appointment was to replace that.

Upon inspection of my skin, she found something that needed to be removed and biopsied - today is February 21st, and, I haven't heard a thing with regard to my appointment. When I ring the appointments line, I'm somewhere in the region of number 33 in the queue. I work full time, I don't have time to keep ringing them, especially given the opening hours - 9am - 3pm?? Are you kidding me?? Having, already, had Cancer and the Dr finding something else that needs checking, I think this is ridiculous!! I'd like someone to contact me so I can get this appointment booked - obviously, this is very worrying for me.