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Difficult to park the car /long wait for x ray

Story from nhs.uk

"Difficult to park the car /long wait for x ray"

About: Southmead Hospital / Trauma and orthopaedics

My husband got very distressed while trying to find a car parking space which took half an hour.

We spent slightly more time parking than driving to the site. If we had come by bus it would have taken us about three times our overall journey each way. (We used to have to do this so we know.)

Due to not finding a space quicker and having to walk further (which is one of the reasons we were attending the hospital) we were at least 10 minutes late for the appointment. OK so after booking in and being sent to the department we had to go to x ray and sat for an hour waiting for it to be done. This area has a lot of background noise and you have to keep your eye out for the people who call you in because they don't shout loud and there is no screen asking you to go through. So not a relaxing environment.

Why can't departments book you an x ray beforehand so you arrive earlier?

More distress was caused by the fact that we finished the appointment just as the two hours parking in the overflow car park was up but my husband is diabetic and needed to eat something substantial.

The gentleman at the parking desk was very helpful and although he was about to move to his office he showed us where to find him when we were ready and waived any extra fees due.

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Responses

Response from Southmead Hospital 6 years ago
Southmead Hospital

Submitted on 21/02/2018 at 15:36
Published on nhs.uk at 16:06

Dear Anonymous,

Thank you for providing your feedback regarding your experience when attending an appointment with your husband at Southmead Hospital.

I am so very sorry that you had such a distressing time, and that you had difficulty finding a car parking space, and that this led to you being late for your husband's appointment.

From there it sounds your experience did not get any better, and I apologise for the additional distress this must have caused you both.

Please be assured that your comments have been shared with the relevant departments so that they are aware of what happened.

I am pleased to hear that you found the gentleman at the parking desk helpful.

However, you clearly had a poor experience, and if you would like to raise your concerns as a formal complaint, please contact us at Complaints@nbt.nhs.uk or call us on 0117 414 4567.

Once again, I am sorry that you have had such a dreadful journey.

With kind regards, Sue Needs, Deputy Advice and Complaints Team Manager.

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