I attended the eye clinic recently.
My appointment was for 18:40. I hoped that because it was at this time that things might run on time.
My son took me to the appointment but I had to leave my disabled husband at home. He can't get out really unless it's to his own hospital appointment which we need to arrange patient transport for - you can't get patient transport at this time of the evening.
We arrived 10 minutes before my appointment and were really pleased that I was taken through early to have my sight test, drops and the scan. This took 10 minutes.
I came back through and waited with my son, pleased that the preliminaries were done quickly.
I was to see the consultant but did not see them until 8.10pm. My son went to enquire about the wait. I was getting anxious particularly about my husband as I don't like to leave him for that long.
I wasn't happy with the consultation. The doctor sat with their back to me the whole time including when they were asking me questions. I felt the doctor was covering everything I already knew from previous appointments. I couldn't really understand what the doctor was telling me initially and asked them to explain again. Eventually the doctor said I would get a letter about it. I felt put off. By this time it was 8.30pm.
I think there has to be a different system. Once preliminaries are done you shouldn't have to wait such a long time just to have the same information as previous appointments discussed.
I would have liked the doctor to introduce themselves. I don't actually know if the doctor I met was the one named in my appointment letter.
"Waiting time and introductions"
About: University Hospital Ayr / Ophthalmology University Hospital Ayr Ophthalmology KA6 6DX
Posted by cygnusxd97 (as ),
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