"Waiting time and introductions"

I attended the eye clinic recently.

My appointment was for 18:40.  I hoped that because it was at this time that things might run on time.

My son took me to the appointment but I had to leave my disabled husband at home.  He can't get out really unless it's to his own hospital appointment which we need to arrange patient transport for - you can't get patient transport at this time of the evening.

We arrived 10 minutes before my appointment and were really pleased that I was taken through early to have my sight test, drops and the scan.  This took 10 minutes.

I came back through and waited with my son, pleased that the preliminaries were done quickly.

I was to see the consultant but did not see them until 8.10pm.  My son went to enquire about the wait.  I was getting anxious particularly about my husband as I don't like to leave him for that long.

I wasn't happy with the consultation.  The doctor sat with their back to me the whole time including when they were asking me questions.  I felt the doctor was covering everything I already knew from previous appointments.  I couldn't really understand what the doctor was telling me initially and asked them to explain again.  Eventually the doctor said I would get a letter about it.  I felt put off.  By this time it was 8.30pm.

I think there has to be a different system.  Once preliminaries are done you shouldn't have to wait such a long time just to have the same information as previous appointments discussed.

I would have liked the doctor to introduce themselves.  I don't actually know if the doctor I met was the one named in my appointment letter.