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"Bilateral knee replacement"

About: Cannock Chase Hospital / Trauma and orthopaedics

I came into Hilton Main ward for bilateral knee replacements. I cannot fault this ward at all, from the moment i arrived on day if surgery to 6 days later at discharge. The whole team work so well together and all the nursing staff were so patient & kind.

Having bilateral surgery i didn't get out of bed for the first 2 days, i felt a nuisance ringing the buzzer if i needed anything, however i was never once made to feel a nuisance to staff, and for that i really appreciate.

When i was up and walking, the encouragement i received from the nurses & other patients on the ward was overwhelming and has really helped with my progress so i thank you all for that.

Food i couldn't fault either, good selection an plenty of it!!!!

Cleanliness & hygiene was excellent too.

I think my only complaint would be the new visiting times which finished at 7.00pm. As my husband works till nearly 6.00, he only had about half an hour visiting by the time he got to the hosp through rush hour traffic.

Keep up the good work to all on Hilton Main.

Nicola Martin

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Responses

Response from The Royal Wolverhampton NHS Trust 6 years ago
Submitted on 22/02/2018 at 08:19
Published on Care Opinion at 09:15


Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well with your recovery.

In relation to the visiting times, I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist further.

Kindest Regards

Alison Dowling

Head of Patient Experience and Public Involvement

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