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"Cardiology Dept"

About: Countess Of Chester Hospital / Cardiology

I have recently moved to Chester from Chichester.

Whilst I was living in Chichester I was diagnosed with momentary incidences of cardiac arrest. Tests showed that my heart had stopped beating on a number of occasions, but that he heart had restarted itself on all of these occasions.

I was referred by my GP to the Cardiac Division at the Queen Alexandra Hospital in Portsmouth. Diagnosis revealed that

I required a pacemaker.

This was inserted about a week later in a short 45 minute procedure, and I have had no further incidents.

Having moved to Chester recently, I contacted my local GP who referred me to the Cardiac department at the Countess of Chester Hospital.

I have a check up scheduled for Feb 22.

I have been away overseas, and have just returned to find that the Hospital rescheduled the check for earlier this month, without consulting me first.

Had they done so , I would have been able to tell them that I would be away, and would not be able to attend their rescheduled appointment.

I am now back in the UK, and called the Cardiac department to try and set up another appointment. Thus far, I have not even been able to get someone to answer the phone.

Cardiac issues can be life threatening.

One would have hoped that a call to such a critically important department of a large hospital would have been answered during normal business hours.

I shall now have to try and find out how to get my issues seen to somewhere else, by the look of things.

This is a big disappointment to me and my family.

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Responses

Response from Countess Of Chester Hospital 6 years ago
Countess Of Chester Hospital
Submitted on 29/03/2018 at 16:06
Published on nhs.uk at 17:06


Thank you for your feedback, we appreciate the time you have taken to post a comment.

We are sorry you feel you had a negative experience. We take all patient feedback seriously and therefore we will use your comments to see what we got wrong.

Please contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have identified as a result of your comments.

The Patient Experience Team

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